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FAQ's

Do you ship to anywhere in Australia?
Yes! We have agreements with multiple carriers and courier companies. This allows us to send goods anywhere in Australia! Unlike other cleaning supplies companies, you don't need to contact us and wait for a freight quote. The price displayed at checkout is the price you pay. We offer FREE FREIGHT for any order over $50 (ex GST) for metro Adelaide orders or $100 anywhere in Australia.

Do you ship to PO Boxes?
We can send a limited number of small items to PO Boxes. Please check with us prior to ordering if you require delivery to a PO Box.

I can't find what I'm looking for can you help?
Absolutely! Please contact our friendly sales team at sales@vertexsupply.co We are more than happy to try and source your item for you.

Do you offer credit or on account payments?
We offer flexible account terms for approved customers. Simply fill out the credit application form and send back to us. 
Some companies and organisations qualify for automatic approval. We also have agreements with various franchised cleaning companies that allow custom payment terms, please contact us if you have any questions.

Are you open to the public?
We are open to the public and unlike others will treat you just the same as one of our large corporate customers. Customer service is our number one priority. 

Do I need to register an account to shop with you?
No! You may checkout as a guest if you don't wish to register an account. 

What benefits are there to registering?

By registering an account you are given access to additional website features. These include 

·        Code ordering

·        Customised pricing (if applicable)

·        Favourite Items

·        View past orders & Invoices

·        Manage delivery addresses for quick selection

·        Grant additional users purchasing authority on your behalf (if applicable)


Can you supply MSDS's?
We sure can! Simply leave us a message in the delivery instructions box during checkout.

Can I pick up my items?
As a general rule we don't accept "door sales" as we are an online company however if you would like to pick up your item, please contact us to arrange a time.

What credit cards do you accept?
We accept Visa and MasterCard via our secure encrypted credit card processing gateway. Alternatively if you are paying on collection we have eftpos facilities. 

Why are the prices displayed GST exclusive once logged in?
Our business is primarily B2B (Business to Business) as such we display prices exclusive of GST on our website for logged in customers.